Download as PDF

Callie B. Carroll, MS-HCI


User Experience Researcher, Usability and Accessibility Specialist with professional and graduate-level experience in designing, evaluating, and modifying software and hardware interfaces (web, desktop, kiosk, and mobile) to better support usability and accessibility.

Work History

User Experience Researcher – Wearables
Intel Corporation: Hillsboro, Oregon
1/2016 – 6/2016
Designed, conducted, and reported on in-person usability studies for wrist-worn wearables. Research focused on health, fitness, stress, and general usage (watch/notification), and included various hardware, software and technologies (smartwatches, bangles, Android Wear, proprietary OSs, haptic feedback, out-of-the-ordinary sensors, round and rectangular displays, UI variations, etc.).‬

User Experience Researcher
Intel Corporation: Hillsboro, Oregon
5/2014 – 7/2014
Designed and conducted in-person and remote usability research for in-house manufacturing and supply chain application platform.

User Experience Design Lead
HealthSparq: Portland, Oregon
6/2013 – 4/2014
  • Planned, recruited for, and conducted user studies (tools: SurveyMonkey, ScreenFlow) on web application for healthcare shopping and comparison and online community.
  • Created wireframes and mockups of web application (tools: Balsamiq Mockups, OmniGraffle, Photoshop, InDesign, SnagIt)
  • Worked on information architecture projects involving healthcare taxonomy (tools: mind mapping software, Excel, OmniGraffle).
  • Documented user journeys and personas (tools: OmniGraffle, InDesign, Excel).
User Experience Designer
Shopbop (a wholly-owned subsidiary of Amazon): Madison, Wisconsin
12/2011 – 4/2013
  • Designing and conducting user studies (tools: SurveyMonkey, GoToMeeting, and iMovie).
  • Analyzing web traffic (tools: Cognos Query Studio and Report Studio, Omniture, and Excel).
  • Web design and wireframing for managed content areas of site (tools: Balsamiq Mockups, Omnigraffle, Photoshop, and SnagIt).
  • Developing internal guidelines on web content and presentation, including progressive enhancement / responsive design, for designers, developers, and other staff.
User Experience Architect, Project Manager
Various Clients: Portland, Oregon
12/2009 – 12/2011
  • Designed and conducted remote research studies for large transportation and logistics company, informing design of web-based tool to replace legacy systems used by import and export agents.
  • Project manager within Agile (.net) development firm, working on web projects for energy, ecology, and conservation-related organizations.
  • Assisted with in-person user studies for redesign of web-based consumer resources for large healthcare provider.
  • Acted as sole advisor for non-profit disability advocacy organization, planning content and social media strategy, as well as executing web presence refresh.
Accessibility Engineer
Apple, Inc. – iTunes Store Engineering: Cupertino, California
10/2008 – 05/2009
  • Accessibility specialist for the 600-person iTunes Store and iTunes U development and testing teams, responsible for the ongoing, comprehensive evaluation and testing of public software clients (iTunes) and online content (iTunes Store, iTunes U).
  • Researched and documented usability and accessibility-related issues using a variety of assistive technologies and methods of testing, suggested design changes, and presented findings to various groups.
  • Worked with developers to make decisions on changes to code. Many of the recommendations given were based on knowledge of web standards and best practices in desktop and web application design, as well as the specifics of §508 and the W3C/WAI guidelines.
  • Member of a cross-functional accessibility organization within Apple, leading discussion of AX in the iTunes Store in relation to other groups’ work in the iTunes client, VoiceOver technology, and OS X.
User Interface Specialist
Colorado Public Radio: Denver, Colorado
02/2008 – 04/2008
  • Performed contextual inquiry with end-users internal to public radio and public television organizations, to collect data used in designing and building a set of an online membership management and live fundraising statistics applications.
  • Gathered requirements from business, technical, and end-user stakeholders using a variety of formal and informal techniques.
  • Performed best-practices research on a variety of design and usability issues, and presented results to technical as well as non-technical staff.
Accessibility Consultant
InterContinental Hotels Group: Atlanta, Georgia
05/2007 – 07/2007
  • Tested hotel booking sites for compliance with accessibility guidelines (Section 508 & W3C) using automated tools (Cynthia Says, Bobby / Watchfire WebXM), code review, and manual experiential testing.
  • Researched accessibility issues and authored reports and presentations on compliance and guidelines for application development. Drafted changes to corporate policy.
Web Developer – Accessibility
Center for Assistive Technology & Environmental Access;
College of Architecture, Georgia Institute of Technology: Atlanta, Georgia
05/2006 – 12/2006
  • Evaluated, installed, and configured wiki software to support an assistive technology community at AssistiveTech.net.
  • Improved wiki GUI and help documentation in response to user testing.
  • Contributed to the MediaWiki (open-source project) development community through accessibility and usability recommendations, and active developer discussions.
Web Developer – Accessibility
CheckFree: Norcross, Georgia
01/2005 – 08/2005
  • Tested online billpay application for compliance with accessibility guidelines (Section 508 & W3C), using JAWS, Bobby, and extensive manual checks.
  • Researched accessibility issues and authored reports on compliance and guidelines for application development.
  • Authored segments of CSS, HTML, JavaScript, and DHTML in several iterations of web application.
Web Developer, Usability Assessment Engineer
User Insight: Atlanta, Georgia
08/2004 – 01/2005
  • Worked on usability, accessibility, and market research projects for non-profits, major ISP’s, software manufacturers, a national bank, and a construction firm.
  • Made changes to web pages using accessibility guidelines for Section 508 & W3C compliance.
  • Built functioning prototype of online bill-pay application and observed user assessments using this prototype, providing design recommendations to client during testing.
  • Observed accessibility studies involving users with visual impairments; assembled clips to summarize important findings in highlights video.
  • Set up lab and performed video capture of user assessments and focus groups. Monitored many full days of tests and ensured consistency in information captured.
  • Performed video editing, compression, and final presentation authoring in editing suite.
  • Designed and built PHP/MySQL app to support candidate recruiting and test day processes.

Skills Summary


  • Designing and executing user studies, including focus groups, survey, interviews, and remote research
  • Using methods of inquiry familiar to the HCI, human factors, and ethnography fields: cognitive walk-through, heuristic evaluation, contextual inquiry, etc.
  • Low- and high-fidelity prototyping of software and hardware for testing
  • Analyzing and presenting study and evaluation results and recommendations to technical and non-technical audiences
  • Usability lab setup, audio/video capture, and logging of usability studies, focus groups, and interviews
  • Production of personas, scenarios, wireframes, and other UX and IA-related documents and diagrams


  • Experiential, hands-on testing of software and hardware with assistive technology
  • Gestalt experience, standards-, and code-level evaluation of accessibility, following §508 and W3C/WAI guidelines and best practices
  • Configuration and usage of JAWS, Window- Eyes 7+, VoiceOver (10.4 ~ 10.6), and ZoomText at an expert level

Tools & Languages

  • Visio, OmniGraffle, iRise, Balsamiq Mockups
  • Photoshop, Fireworks, Illustrator, Dreamweaver
  • OmniOutliner, BBEdit, vi
  • HTML, CSS, JavaScript, Perl, PHP, MySQL
  • Installation, configuration, and customization of MediaWiki, WordPress and other FOSS
  • Foreign language: Japanese (elementary-to-intermediate, spoken and written)


MS in Human-Computer Interaction
Georgia Institute of Technology: Atlanta, Georgia
08/2005 – 05/2007
  • Member of the Ubiquitous Computing Research Group, led by Dr. Gregory Abowd
  • MS Project: Mobile Phone Usage by Persons with Visual Impairments
Post-Baccalaureate courses in Computer Science
Georgia State University: Atlanta, Georgia
05/2001 – 05/2004

BA in Physics

Emory University: Atlanta, Georgia


CHIFOO, BayCHI, and CHI Atlanta (Local Chapters of ACM SIGCHI)
since 2002

since 2005

UXPA (User Experience Professionals Association)
since 2009