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About Me

As a User Experience Researcher, my goals are clear: I seek to understand and advocate for users of every type of technology. To achieve this I plan, conduct, and then act on research that considers the needs of users within systems – by observing and listening to other humans. I am delighted to lead efforts evaluating and iterating on software and hardware interfaces including the accessible web, mobile devices, wearables, and sensors – encompassing usability, accessibility, and the quantified self.

Professional Experience

20072021

User Experience Researcher; Accessibility Specialist

Callie Carroll - Contract and Freelance Practice

(clients listed by industry, recent projects first)

  • Business, Social Media: ethnographic researcher onsite in India, studying use of mobile apps and social media by small businesses for Facebook
  • Healthcare: member of teams conducting user research for web-based consumer resources for Providence Health & Services and Anthem Health Insurance
  • Accessibility Services: context evaluation and captioning for images within solutions product wiki, for AccessibilityOz
  • Logistics: usability evaluation of legacy console system used by import and export agents, and in-person and remote research to inform design of web-based tool for UTi
  • Non-profit: usability evaluation, interface designer for web-based member system for Colorado Public Radio. User studies for World Forestry Center. WordPress setup, design, and maintenance for the Arc of the Mid-Columbia.
  • Hospitality: Evaluated InterContinental Hotels Group/Holiday Inn booking sites for accessibility status using automated tools, code review, and manual testing.
20182020

Senior User Experience Researcher & Accessibility Specialist

Columbia Sportswear Company
  • Led usability research for ecommerce division of $3 billion outdoor clothing company
  • Designed, conducted, and presented results for in-person and remote user studies
  • Proposed and designed solutions to of-the-moment business and ecommerce problem spaces
  • Utilized data from sources such as Adobe Analytics, Hotjar, Optimal Workshop, Eyequant, and UXPressia
  • Led accessibility policy, created best practices guidelines and documentation, and followed through on implementation of solutions directly with design, engineering, business, legal, and procurement teams
20142016

User Experience Researcher - Wearables, Internal and Developer Tools

Intel Corporation
  • Designed, conducted, and reported on in-person usability studies for wrist-worn wearables.
  • Research focused on health, fitness, stress, and general usage (watch/notification), and included various hardware, software and technologies (smartwatches, bangles, Android Wear, proprietary OSs, haptic feedback, out-of-the-ordinary sensors, round and rectangular displays, UI variations, etc.)
  • In-person and remote usability research for in-house manufacturing and supply chain application platform
  • Heuristic and expert evaluation, user interviews, and observed sessions with end users of several tools in a complex legacy system for desktop
20132014

User Experience Design Lead

HealthSparq
  • User studies on web application for healthcare shopping and comparison
  • Wireframes and prototypes of web and mobile application
  • Information architecture involving healthcare taxonomy
  • User journeys and personas
20112013

User Experience Researcher

Amazon (Subsidiary: Shopbop)
  • User studies for major retail e-commerce web application, site redesign
  • Research on progressive enhancement and responsive design, responsible for working on in-house training plan and design guidelines for designers and developers, specifically around "mobile first" design and ARIA
  • Wireframes, web design, and prototyping
  • Analysis of shopping behaviors via analytics, using Cognos and Omniture
20082009

Accessibility Engineer

Apple, Inc. - iTunes Store Engineering
  • Ongoing accessibility evaluation of Windows and macOS software (iTunes client) and online content (iTunes Store and iTunes U)
  • Evaluation using assistive technology, guided by web standards, Section 508 and WCAG guidelines, and best practices in desktop and web application design
  • Informed code and design changes, provided guidelines, documented errors
  • Tools: JAWS, Window Eyes, Zoom Text, VoiceOver, manual code review
2006

Web Developer - Accessibility

Center for Assistive Technology & Environmental Access, College of Architecture, Georgia Institute of Technology
  • Evaluated, installed, configured, and tested wiki software with users to support an assistive technology community at AssistiveTech.net
  • Improved wiki GUI and help documentation in response to user testing
  • Contributed to MediaWiki development community through accessibility and usability recommendations, active developer discussions
2005

Web Developer - Accessibility

Fiserv (formerly CheckFree)
  • Tested online billpay application for compliance with accessibility guidelines (Section 508 and W3C), using JAWS, Bobby, and extensive manual checks
  • Researched accessibility issues and authored reports on compliance and guidelines for application development
  • Authored CSS, HTML, JavaScript, and DHTML in several iterations of web application

Education

2007

MS Human-Computer Interaction

Georgia Institute of Technology
  • Member of Ubiquitous Computing Research Group, led by Dr. Gregory Abowd
  • MS Project: Mobile Phone Usage by Persons with Visual Impairments
    Study Design, research, posters, and presentations 
  • Project: “Improving  Motor Planning by Playing: Motion-based Projected Games  for  Children  with  Autism”
    Game creation with PlayMotion! hardware/software system (AR cameras and projectors), XML, interaction design, and contextual inquiry with occupational and speech therapists, testing with therapists and children with autism
  • Project: "Teaching About Autism: Information for Caregivers”
    Design and prototyping of educational software for caregivers of children with autism
1999

BA Physics

Emory University

Accessibility Skills Summary

  • Laws & Standards: ADA, Section 508 and WCAG 2.0 Guidelines (A, AA, AAA); Some familiarity with WCAG 2.1, Section 508 Refresh (2017), Air Carrier Access Act (ACAA) Web & Kiosk Accessibility, WCAG2CIT (non-web), UAAG (Mobile), Section 503, and VPAT
  • Manual, experiential/use case testing: using screen readers and other AT (JAWS, Window Eyes, ZoomText, VoiceOver, browser plug-ins)
  • Automated/code review tools: Bobby and Watchfire WebXM, Cynthia Says, aXe, LIFT, WAVE, Web Developer plug-in, other plug-ins, Firebug, JS console, VisCheck, etc.
  • Other Assistive Technologies: Dragon, AAC for persons with communication impairment or I/DD, including Proloquo2Go
  • Technology Design Paradigms: General visual design guidelines, POUR, responsive design, progressive enhancement, mobile first, user-centered design
  • Development Consulting: Code review, suggestions for modifications, actual coding (HTML, CSS, JavaScript, the DOM, ARIA, JSP, Perl, C, C++), development environments and IDEs (Xcode, Eclipse, NetBeans, MS Visual Studio), issue tracking and project management (Jira), versioning (CVS, Subversion, VSS, Rational, git), MediaWiki and WordPress-specific accessibility
  • Usability research: Institutional Review Board (IRB) documentation for submission, appropriate research methods and informed consent for vulnerable population participants
  • Mobile Design & Development: Mobile/phone design (for touch), haptic and audio feedback for mobile and wearables

Presentations

2018

"Technology Careers: Not Just Coding"

nConnect Program, Clark County Public Schools – Vancouver, Washington
2017

"UX Research for Non-UX'ers"

Women Talking Tech Series @ AppNexus – Portland, Oregon
2017

"Speaking Computer _and_ Human"

Business Web Practices Series @ Clark College – Vancouver, Washington
2015

“Accessible Content / Desktop to Mobile”

eBay Tech Tuesday, Portland, Oregon
2009

"Assumptions about Users, and Accessibility"

Refresh Portland – Portland, Oregon
2007

"Accessibility for Developers”

Atlanta PHP – Atlanta, Georgia
2006

"Accessibility and MediaWiki"

WikiMania 2006 – Boston, Massachusetts

Training & Certification

2021

Problem Space Research Courses

Course 1: Listening Deeply, Course 2: Concepts & Summaries (Analysis, Pt. 1)

Two month-long live classes from Indi Young focusing on problem space research, qualitative: Listening at Depth, and Bias-Free Analysis of Transcripts.

2006

"Just Ask: Integrating Accessibility Throughout Design" Workshop

Workshop held at the CSUN Conference, taught by Shawn Lawton Henry.

2018

Microsoft Technology Associate Certification

Web Development with HTML5 and CSS3

Volunteering

2017present

Collaboratory (makerspace)

Washington County Cooperative Library Services – Hillsboro, Oregon

The Collaboratory's mission is to provide "a space for people of all abilities to explore the possibility of making: making art, making science, making crafts, making anything!" I help patrons with maker technology (hardware and software) for 3D printing, digital diecutting, and use Arduino, sensors, and other electronics.

20142017

SCRAP PDX – Portland, Oregon

SCRAP's mission is to "inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community."

20102017

WordCamp Portland – Portland, Oregon

WordCamp is "a conference that focuses on everything WordPress."

Organizations

2018present

International Association of Accessibility Professionals (IAAP)

2015present

Portland Accessibility and User Experience Meetup

2002present

CHIFOO, BayCHI, and CHI Atlanta (Local Chapters of ACM SIGCHI)